Prompt Engineering
Prompt engineering is how we configure your AI agent to behave the way you want - without changing the underlying model.
The practice of crafting precise instructions for AI models to elicit specific, accurate, and useful responses - the primary method for customizing AI agent behavior without modifying the underlying model.
Behavioral Instructions
Precise prompts define how the agent responds - tone, detail level, when to escalate, and what never to say.
Role Definition
The agent is given a specific role - customer support rep, intake coordinator, scheduling assistant - with clear boundaries.
Output Formatting
Prompts control output format - structured JSON for system integration, natural text for customer communication.
Safety Boundaries
Negative prompts define what the agent should never do - share pricing without approval, promise delivery dates, etc.
Iterative Refinement
Prompts are refined during setup based on real test conversations. Your feedback shapes agent behavior.
No Code Required
Prompt engineering is done during your setup - you describe desired behavior, we translate it into effective prompts.
FAQ
Do I need to write prompts?
No. We handle prompt engineering during setup. You describe the desired behavior, and we create the prompts.
Can prompts be changed after deployment?
Yes. Prompt adjustments are part of Managed Care. As your needs change, we refine the prompts accordingly.
Is prompt engineering the same as coding?
No. Prompts are natural language instructions. No programming knowledge is required.
Get expert prompt engineering
We configure your agent's prompts during setup.