AI Agent for Proactive Delivery Updates via WhatsApp
Send proactive WhatsApp and SMS updates at every order stage - confirmed, packed, shipped, out for delivery, delivered. Cut "where is my order?" inquiries by 70%.
Stage-by-Stage Updates
Notify customers at each milestone - order confirmed, payment received, packed, shipped, out for delivery, delivered. Each message includes relevant details.
WhatsApp-First Delivery
Send updates via WhatsApp Business API for open rates above 90%. Fall back to SMS for customers not on WhatsApp.
Delivery Window Alerts
Notify customers of their delivery window 2 hours before arrival. Update in real time if the window shifts.
Self-Service Status Checks
Customers message their order number on WhatsApp and receive instant status with current location and estimated delivery time.
Delay & Exception Alerts
When delays happen, notify customers proactively with a revised timeline and reason - before they have to ask.
Notification Performance
Track delivery rates, open rates, and customer satisfaction per notification type. Identify which messages reduce support tickets most.
FAQ
Does it work with our existing order management system?
Yes. The agent connects to Shopify, WooCommerce, or custom order systems via API or webhook to trigger notifications on status changes.
Can customers reply to notifications?
Yes. Customers can reply with questions or delivery instructions. The agent handles common requests and escalates complex ones to your support team.
Does it support cash-on-delivery orders?
Yes. The agent sends COD-specific notifications including the exact amount to have ready and payment confirmation after delivery.
Keep customers informed automatically
Set up an AI agent for order status notifications.