AI Agent for Tenant Maintenance Requests
Tenants report maintenance issues via WhatsApp with photos. The agent categorizes the request, assigns the right contractor, and tracks resolution - from report to fix.
WhatsApp Issue Reporting
Tenants send a WhatsApp message describing the issue with photos. The agent collects unit number, issue type, urgency, and preferred access times.
Auto-Categorization
Classify requests by type - plumbing, electrical, AC, pest control, structural - and assign priority based on urgency and safety impact.
Contractor Assignment
Route categorized requests to the approved contractor for that issue type. Send work order details with photos, unit access info, and tenant contact.
Resolution Tracking
Track each request from submission to completion. Send tenants status updates - assigned, scheduled, in progress, completed.
Tenant Satisfaction Check
After resolution, send a satisfaction survey. Flag negative feedback for property manager follow-up.
Maintenance Reports
Generate monthly reports showing request volumes by type, average resolution times, contractor performance, and cost per unit.
FAQ
Can tenants send photos of the issue?
Yes. Photos are attached to the maintenance request and forwarded to the assigned contractor for faster diagnosis.
Does it handle emergency requests differently?
Yes. Emergency keywords (water leak, fire, gas smell, no electricity) trigger immediate escalation to the on-call property manager and emergency contractor.
Can it manage multiple buildings?
Yes. Each building has its own contractor directory and escalation rules. Requests are routed based on the building and issue type.
Handle maintenance requests efficiently
Set up an AI agent for tenant maintenance.