Automate Warranty Claim Processing
Customers submit warranty claims via WhatsApp. AI verifies eligibility, creates service tickets, and keeps customers updated throughout the process.
Time savings
| Task | Manual | Automated |
|---|---|---|
| Claim intake and documentation | 15 min/claim | 3 min/claim |
| Warranty eligibility verification | 10 min/claim | 30 sec/claim |
| Status update communication | 5 min/update | Automatic |
| Claim resolution tracking | 20 min/day | 5 min/day |
Process breakdown
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Submit claim
AutomatedCustomer submits warranty claim via WhatsApp with product details and photos of the issue.
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Verify eligibility
AutomatedAgent checks purchase date, warranty period, and product registration against the customer database.
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Create service ticket
AutomatedEligible claims are logged with all details and routed to the service team.
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Service team processes
HumanTechnician assesses the issue and determines repair, replacement, or rejection.
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Notify customer
AutomatedCustomer receives status updates via WhatsApp at each stage: received, in progress, resolved.
WhatsApp Claim Intake
Customers send product details and issue photos via WhatsApp. No forms or portals.
Auto Eligibility Check
Instantly verify warranty status based on purchase date, product registration, and warranty terms.
Service Routing
Route eligible claims to the right service center or technician based on product type and location.
Status Updates
Automated WhatsApp updates at each stage: claim received, under review, in repair, resolved.
Claims Dashboard
Track all claims by status, product category, resolution type, and average turnaround time.
Resolution Documentation
Log repair details, replacement serial numbers, and customer sign-off for warranty records.
FAQ
Can customers submit claims via WhatsApp?
Yes. Customers message your WhatsApp number with the product name, purchase details, and photos. The agent guides them through the process conversationally.
How does it verify warranty eligibility?
It checks the product serial number or purchase receipt against your customer database, verifying the purchase date falls within the warranty period.
What about extended warranty programs?
Supported. Configure standard and extended warranty periods per product. The agent checks both when processing claims.
Can it handle claims across multiple service centers?
Yes. Route claims to the nearest service center based on customer location in the UAE.
Process warranty claims without the headaches
Set up automated warranty claim processing for your business.