Built for FM companies

AI Agent Setup for Facilities Management

Automate work order management, vendor dispatch, and preventive maintenance scheduling with an OpenClaw AI agent for UAE facilities management.

Work Order Triage & Dispatch

Receive maintenance requests via WhatsApp with photos. Auto-categorize by trade (HVAC, plumbing, electrical) and urgency. Dispatch to the right vendor.

Preventive Maintenance Scheduling

Track PM schedules for all buildings - HVAC servicing, fire system checks, elevator inspections. Send vendor notifications and coordinate building access.

Vendor Performance Tracking

Monitor vendor response times, completion rates, and tenant satisfaction scores. Flag underperforming vendors for contract review.

Compliance & Inspection Tracking

Track civil defense inspections, fire safety certificates, and municipality compliance deadlines. Send reminders 60 days before expiry.

Tenant Communication Hub

Handle tenant inquiries about building amenities, parking, access cards, and community rules. Escalate complex requests to the FM team.

Owner Reporting

Compile monthly reports per building - work orders, PM completion, costs, tenant satisfaction, and compliance status.

How it works in practice

A facilities management company servicing 15 commercial buildings in Dubai configured an agent to manage their work order pipeline. Tenants submit maintenance requests via WhatsApp - AC not cooling, light out, water leak - with photos. The agent triages by urgency (water leak = emergency, light out = routine), dispatches the appropriate vendor from the pre-vetted list, coordinates tenant access times, and follows up on completion. Monthly FM reports to building owners are auto-compiled with work order counts, response times, and cost summaries. Average response time dropped from 8 hours to 45 minutes.

"Managing 15 buildings with a lean team seemed impossible. The agent handles tenant requests, dispatches vendors, and compiles owner reports - we just manage quality."

- Director, Dubai facilities management company

FAQ

Can it handle emergency work orders?

Yes. Emergency requests (water leaks, power outages, security breaches) trigger immediate vendor dispatch and management alerts simultaneously.

Does it work for both residential and commercial?

Yes. The agent adapts to different building types with customized work order categories, PM schedules, and communication templates.

Can tenants track their request status?

Yes. Tenants receive status updates via WhatsApp - request received, vendor dispatched, work in progress, completed - without calling the FM team.

Where we operate

We set up AI agents for facilities management across the United States.

Scale your FM portfolio

Set up an AI agent for facilities management.