Agent Memory
Agent memory lets your AI remember customer preferences, past interactions, and context - providing personalized service every time.
The ability of an AI agent to retain and recall information from previous interactions - remembering customer preferences, past conversations, and established context to provide personalized, continuous service.
Conversation History
The agent remembers previous conversations with each contact. No need for customers to repeat themselves.
Customer Preferences
Store preferred communication channel, language, service provider, appointment times - applied automatically.
Interaction Context
When a customer follows up, the agent has full context - what was discussed, what was promised, what's pending.
Cross-Channel Memory
Whether a customer contacts via WhatsApp, email, or phone, the agent has the same context.
Data Retention Controls
You define how long memory is retained and what types of information are stored or excluded.
Personalization at Scale
Every customer gets personalized interaction based on their history - even when you have thousands of contacts.
FAQ
How long does the agent remember?
Configurable. Short-term memory covers the current conversation. Long-term memory retains customer preferences and history.
Can I delete memory for specific customers?
Yes. Customer data can be purged on request, supporting GDPR and privacy compliance requirements.
Does memory include sensitive data?
You define what's stored. Sensitive information can be excluded from memory while keeping interaction context.
Deploy AI that knows your customers
Set up personalized AI interactions.