Knowledge Base
A knowledge base gives your AI agent access to your specific documents, policies, and product data - ensuring accurate answers.
A structured repository of information - documents, FAQs, procedures, product details - that an AI agent searches to provide accurate, source-backed answers instead of relying on general training data alone.
Document Repository
Upload SOPs, product guides, policy documents, and FAQs. The agent searches these when answering questions.
Intelligent Search
Semantic search finds relevant content even when the question doesn't match exact keywords in your documents.
Easy Updates
Add, update, or remove documents at any time. Changes are reflected in agent responses immediately.
Access Controls
Different user groups access different document sets. Internal policies aren't exposed to external customers.
Usage Analytics
See which documents are accessed most, which questions have no answers, and where coverage gaps exist.
Category Organization
Organize documents by topic, department, or product line. The agent searches the right category based on the question.
FAQ
What document formats are supported?
PDFs, Word documents, Google Docs, spreadsheets, and plain text. Most common business document formats work.
How many documents can it hold?
There's no practical limit for business use. Hundreds of documents are typical for enterprise deployments.
Does the agent only answer from the knowledge base?
You configure this. The agent can be restricted to knowledge base content only, or allowed to use general knowledge when no document matches.
Build your agent's knowledge
Set up a knowledge base for your AI agent.