Multi-Channel Support
Serve customers on WhatsApp, email, Slack, and web chat - from a single AI agent with unified context.
The capability of serving customers across multiple communication channels - WhatsApp, email, Slack, web chat, SMS - from a single AI agent with unified context and consistent responses regardless of channel.
Handle customer conversations on the UAE's most popular messaging platform with instant, contextual responses.
Triage, respond to, and follow up on emails with the same agent that handles your other channels.
Slack & Teams
Internal teams interact with the agent via Slack or Teams for helpdesk, knowledge base, and task requests.
Web Chat
Embed the agent on your website for real-time visitor support and lead capture.
Telegram & Discord
Connect with communities and customers on Telegram and Discord with the same unified agent.
Unified Context
Customer history follows them across channels. A WhatsApp conversation continues seamlessly in email if needed.
FAQ
Does the customer have to repeat themselves if they switch channels?
No. The agent carries context across channels. If a customer starts on WhatsApp and follows up via email, the agent knows the history.
Can I use different responses for different channels?
Yes. Response format and tone can be adapted per channel - shorter for WhatsApp, more detailed for email.
How many channels can be connected?
There's no limit. Most businesses start with 2-3 primary channels and expand as needed.
Be everywhere your customers are
Set up multi-channel AI support.