AI Agent for Support Ticket Classification
Classify, prioritize, and route support tickets to the right team automatically - reducing response times and misrouted tickets.
Auto-Classification
The agent reads ticket content and classifies by category - billing, technical, account, feature request - automatically.
Priority Assignment
Assign urgency based on keywords, customer tier, and issue type. Critical issues get escalated immediately.
Team Routing
Route tickets to the right team or individual based on category, skill match, and current workload.
First Response Drafting
Draft an initial response acknowledging the ticket and setting expectations for resolution time.
SLA Monitoring
Track response and resolution times against SLA targets. Alert managers when tickets risk breaching.
Routing Analytics
Track misroute rates, average response times by category, and team workload distribution.
FAQ
Does it replace our ticketing system?
No. The agent enhances your existing system (Zendesk, Jira Service Desk, etc.) by automating classification and routing.
How accurate is the classification?
Accuracy improves with your data. Most deployments achieve 85-95% correct classification after initial calibration.
Can it handle tickets in multiple languages?
Yes. The agent classifies and routes tickets in Arabic and English with language detection.
Route tickets to the right team
Set up an AI agent for ticket routing.