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WhatsApp Packages
Hotel WhatsApp playbook

WhatsApp Automation for Hotel Guest Services

Give every guest a concierge in their pocket. Pre-arrival services, in-stay requests, and post-checkout reviews on WhatsApp.

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Message templates

Pre-Arrival Welcome

Trigger

48 hours before check-in

Message

Welcome to {{hotel}}, {{name}}. Your stay begins {{checkInDate}}. Check-in from {{checkInTime}}. Reply EARLY for early check-in request or TRANSFER for airport pickup pricing.

Timing

48 hours before check-in

Room Service Request

Trigger

Guest sends room service keyword

Message

Hi {{name}} (Room {{roomNumber}}), here is our in-room dining menu. Select items below or type your order. Estimated delivery: {{estimatedTime}} minutes.

Timing

Immediately on request

Check-Out Reminder

Trigger

Morning of check-out

Message

Good morning {{name}}. Check-out is at {{checkOutTime}} today. Reply LATE to request late check-out (subject to availability, AED {{lateFee}}). Your folio will be sent to this number.

Timing

8am on check-out day

Post-Stay Review Request

Trigger

24 hours after check-out

Message

Thank you for staying at {{hotel}}, {{name}}. We hope you enjoyed your visit. Would you take a moment to share your experience? {{reviewLink}}

Timing

24 hours after check-out

Automation workflows

Pre-Arrival Concierge

Trigger

48 hours before check-in date

  1. Send welcome message with check-in details
  2. Offer airport transfer, early check-in, room upgrade
  3. Collect any special requests or dietary needs
  4. Confirm all pre-arranged services
Outcome

Guest arrives with all preferences pre-configured

In-Stay Service Hub

Trigger

Guest sends any request keyword

  1. Route to appropriate department (housekeeping, F&B, concierge)
  2. Confirm request and estimated completion time
  3. Notify guest when request is fulfilled
  4. Send satisfaction quick-reply after completion
Outcome

Guest requests handled without calling front desk

Check-Out and Review

Trigger

Check-out day morning

  1. Send check-out reminder with late check-out option
  2. Share digital folio for review
  3. Process express check-out if guest confirms
  4. Send review request 24 hours after departure
Outcome

Smooth departure and online review generated

Pre-Arrival Engagement

Welcome guests before they arrive with check-in info, upsell offers for transfers, upgrades, and spa bookings.

In-Room Service Requests

Guests order room service, request housekeeping, or ask concierge questions directly via WhatsApp.

Local Recommendations

Share curated lists of nearby restaurants, attractions, and experiences with booking links.

Express Check-Out

Send digital folio and process check-out via WhatsApp. No queue at the front desk.

Review Generation

Automated post-stay review requests sent at the right moment to maximize positive reviews.

Multilingual Support

Serve international guests in Arabic, English, Russian, Chinese, and Hindi automatically.

FAQ

Does it integrate with our PMS?

We connect with Opera, Mews, Cloudbeds, and other property management systems used in UAE hotels.

Can guests make spa and restaurant bookings?

Yes. The agent can display available slots and book spa treatments, restaurant tables, and activities.

How do you handle VIP and loyalty guests differently?

Guest labels and PMS data allow personalized flows for loyalty members, repeat guests, and VIP contacts.

Does it work for hotel apartments and serviced residences?

Yes. We adapt the playbook for longer stays with weekly check-in messages and maintenance request handling.

Related

Industries
HospitalityTourism & Travel
Integrations
WhatsAppGoogle CalendarSlackTwilio
Use Cases
WhatsApp SupportMulti-Language Customer SupportFeedback & Survey Collection
Automate
Customer Feedback CollectionAppointment RemindersTranslation and Localization
Blueprints
Visitor Management System

Elevate your guest experience

Set up WhatsApp guest services for your hotel in one session.

Configure package →