Customer success automation

Automate Customer Feedback Collection

Collect feedback at the right moment, on the right channel. AI analyzes sentiment and escalates issues before they become churn risks.

Time savings

Task	Manual	Automated
Survey distribution	30 min/batch	Instant
Response follow-up	10 min/customer	Automatic
Data compilation and analysis	2-3 hours/week	5 min/week
Negative feedback escalation	1-4 hours	Under 5 minutes

Trigger survey
Automated

After a service milestone (delivery, support ticket close, project completion), the agent sends a feedback request.
Collect response
Automated

Customer responds via WhatsApp quick replies, email link, or short form.
Analyze sentiment
Automated

AI categorizes feedback as positive, neutral, or negative and extracts key themes.
Escalate negatives
Automated

Negative feedback triggers an immediate alert to the account manager with context.
Account manager follows up
Human

Account manager contacts the customer to resolve the issue.

Send short feedback requests via WhatsApp with quick-reply buttons. Higher response rates than email surveys.

Automatically categorize responses and extract themes. Spot recurring issues across your customer base.

Negative feedback triggers an immediate Slack alert to the account manager with full customer context.

Track NPS, CSAT, and sentiment trends over time by service, team, or customer segment.

Automatically send surveys after deliveries, support closures, renewals, and custom events.

Collect feedback in Arabic or English based on customer language preference.

What response rate can we expect via WhatsApp?

WhatsApp surveys typically see 40-60% response rates in the UAE, compared to 10-15% for email surveys.

How quickly are negative responses escalated?

Within 2 minutes. The account manager receives a Slack notification with the customer name, feedback text, and account history.

Can we customize the survey questions?

Yes. Define your own questions, rating scales, and follow-up logic per service type or customer segment.

Does it work for B2B and B2C?

Yes. Configure different survey flows for enterprise accounts (relationship-based) and consumer customers (transaction-based).

Set up automated feedback collection for your business.