AI Agent for WhatsApp
Automate customer support, booking, and lead capture on WhatsApp with an OpenClaw AI agent configured for your business.
Instant Responses
Reply to customer messages immediately with contextual, accurate answers - 24/7.
Booking via Chat
Accept appointment and reservation requests directly through WhatsApp conversations.
Lead Capture
Qualify leads through conversational questionnaires and route warm prospects to your team.
Order Updates
Send order confirmations, shipping updates, and delivery notifications via WhatsApp.
Bilingual Chat
Handle conversations in Arabic and English with automatic language detection.
Conversation Analytics
Track message volumes, response times, and conversation outcomes.
How to get set up
- WhatsApp Business account (standard or API)
- For full automation: WhatsApp Business API access (via a BSP like Twilio, 360dialog, or WABA direct)
- A dedicated phone number for the business WhatsApp line
- Set up WhatsApp Business API
Connect your WhatsApp Business account via a Business Solution Provider (BSP). If you don't have API access yet, we guide you through the signup process.
- Register message templates
Create and submit WhatsApp-approved message templates for outbound notifications - order updates, appointment reminders, follow-ups.
- Configure conversation flows
Define how the agent handles inbound messages - greeting, intent detection, FAQ responses, booking flow, lead qualification, and escalation to human.
- Set up escalation rules
Choose when conversations get handed off to your team - complex questions, complaints, payment issues, or manual override triggers.
- Test end-to-end
Send test messages through each conversation flow. Verify responses, template messages, booking flows, and escalation handoffs work correctly.
- Go live
Enable the agent on your business number. Monitor the first 48 hours together to catch edge cases and refine responses.
FAQ
Do I need WhatsApp Business API?
For full automation, yes. The API enables sending template messages, handling high volumes, and integrating with the agent. We guide you through the setup if you don't have it yet.
Can the agent handle multiple conversations simultaneously?
Yes. The agent processes messages concurrently and can maintain context across multiple active conversations.
Is WhatsApp automation compliant with platform policies?
We configure the agent for compliant business use cases only. All outbound messages use approved templates. Spam and unsolicited messaging are not supported.
Automate your WhatsApp business
Set up an AI agent for WhatsApp communication.