What Is an Approval Flow?
An approval flow requires your sign-off before the AI agent takes sensitive actions - keeping important decisions in human hands.
An approval flow is a workflow pattern where an AI agent drafts an action but waits for human approval before executing it. For example, the agent might draft a response to a client complaint but send it to a manager for review first. Approval flows provide a human-in-the-loop safety net for actions too important to fully automate.
Approve or Reject
Get a notification with the proposed action. One click to approve, one click to reject with feedback.
Multi-Channel Approvals
Approve via Slack, email, or WhatsApp - wherever is most convenient.
Time-Based Fallbacks
If no approval is received within a configured time, the action can auto-escalate or auto-reject.
Chain Approvals
Multi-step approval chains - agent drafts, team lead reviews, manager approves.
Approval Analytics
Track approval rates, response times, and rejection reasons.
Feedback Loop
When you reject and edit, the agent learns from your corrections - improving future drafts.
FAQ
Which actions should require approval?
Emails to high-value clients, financial transactions, data deletions, and public-facing messages. Routine tasks should be fully automated.
Can I approve via my phone?
Yes. Approvals via WhatsApp or email work from any device.
What happens if I'm unavailable?
You configure the fallback: auto-escalate, hold, or auto-approve after a set time.
Stay in control of important decisions
Configure approval flows that match your risk tolerance.