AI Agent for Order Tracking
Send proactive order updates, delivery notifications, and exception alerts - so customers stop asking "where is my order?"
Proactive Status Updates
Send order status changes via WhatsApp or email automatically - confirmed, shipped, out for delivery, delivered.
Delivery ETA Notifications
Notify customers of expected delivery windows and update them if timelines change.
Exception Alerts
Flag delayed shipments, failed deliveries, and missing items. Alert your operations team for resolution.
Self-Service Tracking
Customers ask "where is my order?" via WhatsApp and get an instant answer with current status and ETA.
Return & Replacement Tracking
Track return shipments and replacement orders. Notify customers at each stage of the return process.
Delivery Performance Metrics
Track on-time delivery rates, average transit times, and exception frequencies by carrier and region.
FAQ
Which carriers does it support?
Any carrier that provides tracking data via API, email notifications, or webhook updates.
Can customers check status via WhatsApp?
Yes. Customers message their order number and get an instant status update with delivery ETA.
Does it handle international orders?
Yes. The agent tracks domestic and international shipments, including customs status when data is available.
Stop answering "where is my order?"
Set up an AI agent for order tracking.