Operations automation

Automate Appointment Reminders

Reduce no-shows by up to 40% with automated WhatsApp reminders. Clients confirm, reschedule, or cancel with a single tap.

Time savings

Task	Manual	Automated
Sending individual reminders	3 min/appointment	Automatic
Handling reschedule requests	10 min/request	2 min/request
No-show follow-up	5 min/occurrence	Automatic
Confirmation tracking	15 min/day	Automatic

Detect upcoming appointment
Automated

Agent scans the calendar for appointments scheduled in the next 24-48 hours.
Send reminder
Automated

WhatsApp or SMS reminder with date, time, location, and preparation instructions.
Collect confirmation
Automated

Client confirms, requests reschedule, or cancels via quick reply buttons.
Process changes
Automated

Reschedule requests trigger the scheduling flow. Cancellations free the slot for waitlisted clients.
Follow up no-shows
Human

If the client does not attend, send a follow-up message with rebooking options.

Send reminders via WhatsApp, the most-read channel in the UAE. Higher open rates than SMS or email.

Configure reminders at 48 hours, 24 hours, and 1 hour before the appointment.

Clients confirm or request changes via WhatsApp quick-reply buttons. No calls needed.

Reschedule requests trigger a new time proposal flow. Cancelled slots open for waitlisted clients.

Track no-show rates by day, time, and service type. Identify patterns and adjust overbooking.

Send reminders in Arabic or English based on client language preference.

Does it work with our booking system?

Yes. We connect to Google Calendar, Calendly, Setmore, Fresha, and custom booking systems via API or spreadsheet integration.

Can reminders go via SMS instead of WhatsApp?

Yes. Configure the channel per client preference: WhatsApp, SMS, email, or a combination.

How much does it reduce no-shows?

Clients using WhatsApp reminders in the UAE typically see a 30-40% reduction in no-shows compared to no reminders.

Can it handle waitlists?

Yes. When an appointment is cancelled, the agent contacts waitlisted clients in priority order to fill the slot.

Set up automated appointment reminders for your business.