Automate WhatsApp Order Processing
Turn WhatsApp messages into confirmed orders automatically. AI agents extract order details, check inventory, generate invoices, and send confirmations — in seconds.
Time savings
| Task | Manual | Automated |
|---|---|---|
| Reading and interpreting order messages | 3–6 minutes per order | Under 10 seconds |
| Checking product availability | 5–10 minutes | Instant |
| Creating order record in system | 4–8 minutes | Under 30 seconds |
| Sending order confirmation to customer | 2–5 minutes | Instant |
| Following up on unpaid or incomplete orders | 10–15 minutes per case | Automated within defined schedule |
Process breakdown
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Receive order via WhatsApp
AutomatedThe AI agent monitors the WhatsApp Business inbox and detects messages containing order intent, product names, quantities, or catalogue references.
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Extract order details
AutomatedNLP extracts product name, quantity, delivery address, and any special instructions from the customer's message, including Arabic text.
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Check inventory availability
AutomatedThe agent queries Shopify or the connected inventory system to confirm stock levels before accepting the order.
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Create order record
AutomatedA new order is created in Shopify and a corresponding invoice draft is generated in Xero, with all extracted details populated automatically.
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Send confirmation to customer
AutomatedThe customer receives a WhatsApp message with order summary, total amount, payment link, and estimated delivery time.
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Human review for large or unusual orders
HumanOrders above a defined value threshold or with ambiguous details are flagged for a staff member to review and approve before fulfilment.
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Follow up on unpaid orders
AutomatedIf payment is not received within the defined window, the agent sends automated reminders via WhatsApp at scheduled intervals.
Order Intent Detection
The AI agent identifies order requests within WhatsApp conversations, even when customers write informally or in Arabic.
Intelligent Data Extraction
Product names, quantities, delivery addresses, and special instructions are extracted from unstructured messages without manual reading.
Live Inventory Check
Before confirming any order, the agent queries your inventory system in real time to prevent overselling out-of-stock items.
Automatic Invoice Creation
Order records and invoice drafts are created in Shopify and Xero simultaneously, eliminating duplicate data entry.
Instant Order Confirmation
Customers receive a WhatsApp confirmation with a full order summary and payment link within seconds of placing their order.
Payment Follow-Up
Automated WhatsApp reminders are sent to customers with unpaid orders at scheduled intervals until payment is received or the order is cancelled.
FAQ
Can the agent handle orders written in Arabic?
Yes. The agent uses Arabic NLP to extract order details from Arabic-language messages and can respond to customers in Arabic.
What happens if a product is out of stock?
The agent notifies the customer immediately that the item is unavailable and can suggest alternatives or offer to notify them when stock is replenished.
Does this work with our existing Shopify store?
Yes. The agent integrates directly with Shopify to read product catalogues, check inventory, and create orders. Xero integration handles invoicing.
How are large or high-value orders handled?
Orders above a configurable value threshold are flagged for human review before being confirmed and sent to fulfilment, ensuring oversight on significant transactions.
Is the WhatsApp Business API required?
Yes. The WhatsApp Business API is required to enable automated messaging at scale. assistants.ae can assist with API setup and approval for UAE businesses.
Process WhatsApp orders automatically — no manual data entry
Set up automated WhatsApp order processing for your UAE business. Contact assistants.ae to get started.