AI Internal Helpdesk
Streamline IT, HR, and facility requests with an AI helpdesk that routes and resolves common issues automatically.
IT Request Triage
Classify IT requests (password resets, access, hardware) by priority and category. Auto-handle self-service requests.
HR Policy FAQ Routing
Search HR policy documents and answer questions about benefits, leave, travel policies, and procedures.
Facility Maintenance Tickets
Accept maintenance requests with photos and location. Prioritize by urgency and route to appropriate vendor or facilities team.
Password Reset Workflows
Verify identity and issue temporary passwords or reset links. Multi-factor authentication for security.
Equipment Request Processing
Accept requests for laptops, monitors, or software licenses. Create approval workflows and track fulfillment.
Knowledge Base Search
Provide employees access to searchable knowledge base with self-service troubleshooting and FAQs.
FAQ
Does it reduce helpdesk ticket volume?
Yes. Self-service resolution for password resets, FAQs, and basic troubleshooting typically reduces tickets by 30-40%.
Can it escalate complex issues?
Yes. Issues the agent cannot resolve are automatically escalated to appropriate teams with full context.
Does it integrate with ticketing systems?
Yes. The agent creates tickets in ServiceNow, Jira Service Desk, or other platforms for non-self-service issues.
Empower self-service support
Set up an AI agent for your internal helpdesk.