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WhatsApp Packages
Pharmacy WhatsApp playbook

WhatsApp Automation for Pharmacy Refill Reminders

Improve medication adherence from 54% to 82%. Automated refill reminders, prescription alerts, and home delivery via WhatsApp.

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Message templates

Prescription Ready

Trigger

Prescription filled

Message

Hi {{name}}, your prescription for {{medicationName}} is ready for pickup at {{pharmacy}}, {{branch}}. Pickup hours: {{hours}}. Bring your Emirates ID and insurance card. Reply DELIVER for home delivery.

Timing

When prescription is filled

Refill Reminder

Trigger

Medication running low based on dosage

Message

Hi {{name}}, based on your dosage schedule, your {{medicationName}} supply should be running low. Reply REFILL to reorder. We can have it ready in {{prepTime}} or deliver to your address.

Timing

5 days before estimated run-out

Insurance Renewal Alert

Trigger

Insurance approaching expiry

Message

Hi {{name}}, your insurance ({{insurerName}}) expires on {{expiryDate}}. Some of your medications require active coverage. Please update your insurance details to avoid interruption. Reply UPDATE to share new card.

Timing

30 days before insurance expiry

Health Campaign

Trigger

Scheduled seasonal campaign

Message

Hi {{name}}, flu season is here. {{pharmacy}} now offers flu vaccinations for AED {{price}} (covered by most insurance). Walk in or reply BOOK to reserve a slot. Available at all branches.

Timing

Seasonal campaign schedule

Automation workflows

Prescription Fulfillment

Trigger

Prescription received from clinic

  1. Notify patient that prescription is being prepared
  2. Confirm insurance coverage and copay amount
  3. Alert when ready for pickup
  4. Offer home delivery alternative
Outcome

Patient picks up or receives medication promptly

Refill Management

Trigger

Estimated medication run-out approaching

  1. Send refill reminder based on dosage and quantity
  2. Confirm refill with insurance validation
  3. Prepare medication and notify when ready
  4. Track refill patterns for adherence reporting
Outcome

Patients maintain medication adherence

Chronic Medication Program

Trigger

Patient enrolled in chronic care

  1. Set up recurring refill schedule
  2. Send monthly reminders before refill date
  3. Process refill with insurance pre-approval
  4. Deliver or prepare for pickup on schedule
Outcome

Chronic patients never run out of medication

Smart Refill Reminders

Calculate when medication runs low based on dosage and quantity. Remind patients before they run out.

Prescription Notifications

Alert patients when prescriptions are filled and ready. Include copay amount and pickup or delivery options.

Home Delivery Ordering

Patients request home delivery via WhatsApp reply. Coordinates with delivery service for same-day drop-off.

Insurance Management

Track insurance expiry and notify patients. Collect updated insurance cards via WhatsApp photo upload.

Adherence Tracking

Monitor refill patterns to identify patients at risk of non-adherence. Alert pharmacist for intervention.

Health Campaigns

Seasonal vaccination drives, health screening promotions, and wellness offers broadcast to patient segments.

FAQ

Does it comply with DHA and MOHAP pharmacy regulations?

Yes. The system follows DHA and MOHAP guidelines for patient communication. No clinical advice is given via automated messages.

Can it handle controlled medication reminders?

Controlled medications follow stricter protocols. Reminders are sent but refills require pharmacist verification and valid prescription.

Does it integrate with our pharmacy management system?

We connect with common pharmacy systems for prescription data, inventory checks, and insurance validation.

Can patients order OTC products via WhatsApp?

Yes. Display OTC products via catalog and process orders for pickup or delivery.

Related

Industries
Healthcare
Integrations
WhatsAppGoogle Sheets
Use Cases
Patient Appointment RemindersWhatsApp Support
Automate
Appointment Reminders
Blueprints
Inbound WhatsApp to CRM

Keep patients on their medication schedule

Set up WhatsApp refill automation for your pharmacy.

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