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WhatsApp Packages
Restaurant WhatsApp playbook

WhatsApp Automation for Restaurant Ordering & Reservations

Take reservations, process orders, and fill tables through WhatsApp. No app downloads, no third-party commission fees.

See packages → WhatsApp us →

Message templates

Reservation Confirmation

Trigger

Table booked

Message

Hi {{name}}, your table for {{guests}} at {{restaurant}} is confirmed for {{date}} at {{time}}. Reply MENU to see tonight's specials or CANCEL to modify.

Timing

Immediately after booking

Order Ready Notification

Trigger

Takeaway order prepared

Message

Hi {{name}}, your order #{{orderNumber}} from {{restaurant}} is ready for pickup. Collection point: {{location}}. Show this message at the counter.

Timing

When kitchen marks order ready

Feedback Request

Trigger

2 hours after dining

Message

Hi {{name}}, thanks for dining at {{restaurant}}. How was your experience? Reply 1-5 stars. We genuinely value your feedback.

Timing

2 hours after reservation end time

Weekly Special Broadcast

Trigger

Scheduled weekly

Message

Hi {{name}}, this week at {{restaurant}}: {{specialDish}} for AED {{price}}. Available {{days}}. Reply BOOK to reserve a table or ORDER for delivery.

Timing

Every Tuesday at 11am

Automation workflows

Table Reservation Flow

Trigger

Customer sends booking request

  1. Ask party size and preferred date/time
  2. Check availability against reservation system
  3. Offer alternative slots if first choice unavailable
  4. Confirm booking and send reminder 2 hours before
Outcome

Table reserved with automatic reminder

WhatsApp Ordering

Trigger

Customer sends ORDER or browses catalog

  1. Display menu catalog with prices in AED
  2. Collect order items and customizations
  3. Confirm order total and estimated prep time
  4. Send ready-for-pickup or driver-assigned notification
Outcome

Order placed and tracked without phone call

No-Show Prevention

Trigger

2 hours before reservation

  1. Send reminder with reservation details
  2. Ask for confirmation or cancellation
  3. If no reply, send follow-up 30 minutes before
  4. Release table if cancelled, alert host if confirmed
Outcome

Reduced no-shows and better table utilization

WhatsApp Menu Catalog

Display your full menu with photos, prices in AED, and dietary labels using WhatsApp catalog feature.

Reservation Management

Guests book tables via WhatsApp with automatic confirmation, reminders, and waitlist handling.

Order Without Commission

Accept takeaway orders directly on WhatsApp. No Talabat or Deliveroo commission on direct orders.

Post-Dining Feedback

Automated feedback requests after each visit. Route negative feedback to the manager immediately.

Specials & Promotions

Broadcast weekly specials, Ramadan menus, and event announcements to your customer list.

Reorder Shortcuts

Returning customers can reorder their last meal with a single tap using quick-reply buttons.

FAQ

Does it replace Talabat or Deliveroo?

It complements them. Use WhatsApp for commission-free direct orders while maintaining marketplace presence for discovery.

Can it handle multiple branches?

Yes. Each branch can have its own number or share one number with location-based routing.

Does it integrate with our POS system?

We connect with common UAE POS systems like Foodics, Lightspeed, and iiko to sync orders and menu updates.

Can we send Ramadan and Eid promotions?

Yes. Scheduled broadcasts with audience segmentation by dining history, preferences, and location.

Related

Industries
Retail & Food & BeverageHospitalitySports & Entertainment
Integrations
WhatsAppGoogle CalendarStripe
Use Cases
Restaurant Reservation ManagementWhatsApp SupportOrder Tracking Automation
Automate
Appointment RemindersCustomer Feedback CollectionWhatsApp Order Processing
Blueprints
Inbound WhatsApp to CRM

Fill more tables, take more orders

Set up WhatsApp ordering and reservations for your restaurant.

Configure package →