AI Agent for Twilio
Add voice and SMS capabilities to your AI agent via Twilio - automated call handling, SMS notifications, and communication workflows for UAE businesses.
Inbound Call Handling
Answer calls with AI-powered IVR menus. Route to departments, collect information, and take messages when staff are unavailable.
SMS Notifications
Send appointment reminders, order updates, and status notifications via SMS to customers in the UAE.
Voice-to-Text
Transcribe voicemails and call recordings. Route transcriptions to the right team member or create tickets.
Two-Way SMS
Enable conversational SMS - customers can reply to notifications and the agent continues the conversation.
Communication Analytics
Track call volumes, SMS delivery rates, response times, and conversation outcomes across all Twilio channels.
Multi-Language Voice
Handle voice interactions in Arabic and English with proper pronunciation and language detection.
How to get set up
- Twilio account with UAE phone number(s)
- Account SID and Auth Token
- Configure Twilio numbers
Set up UAE phone numbers in Twilio for voice and SMS. Configure webhook URLs for the agent to receive incoming communications.
- Define call flows
Design IVR menus, call routing rules, and voicemail-to-text conversion for incoming voice calls.
- Set up SMS workflows
Configure SMS notification templates, two-way messaging flows, and opt-in/opt-out management.
- Test communications
Run test calls and SMS messages. Verify routing, transcription accuracy, and notification delivery.
FAQ
Can I use UAE local numbers?
Yes. Twilio supports UAE phone numbers for SMS and voice. Local numbers improve answer rates for outbound communications.
Is this compliant with UAE telecom regulations?
Yes. Twilio holds necessary licenses for UAE communication services. Spam and promotional messaging must comply with TDRA opt-in requirements.
Can it handle high call volumes?
Yes. Twilio scales automatically. The agent handles concurrent calls and queues overflow during peak periods.
Add voice and SMS to your agent
Set up an AI agent with Twilio.