AI Agent for NPS and CSAT Tracking
Collect customer feedback after every interaction. Send NPS surveys, satisfaction checks, and review requests on autopilot.
Post-Service Surveys
Send satisfaction surveys automatically after service delivery, appointment completion, or order delivery.
NPS Tracking
Collect Net Promoter Score at key milestones. Track trends over time and segment by service type.
WhatsApp-Based Collection
Send surveys via WhatsApp for higher response rates. Simple emoji or number-based responses for quick feedback.
Negative Feedback Alerts
When negative feedback is received, alert the relevant manager immediately for service recovery.
Review Platform Requests
After positive feedback, ask customers to leave a review on Google, TripAdvisor, or industry-specific platforms.
Feedback Analytics
Track satisfaction scores by service, team member, and time period. Identify improvement opportunities.
FAQ
What response rates can I expect?
WhatsApp surveys typically achieve 40-60% response rates - significantly higher than email surveys.
Can I customize the survey questions?
Yes. Survey questions, rating scales, and follow-up logic are configured during setup.
Does it integrate with review platforms?
The agent sends links to your preferred review platforms. Direct API posting to Google Reviews is not supported.
Listen to your customers
Set up an AI agent for feedback collection.