WhatsApp support use case

AI Agent for WhatsApp Support

Provide instant WhatsApp support around the clock. An OpenClaw AI agent handles inquiries, captures leads, and books appointments via chat.

Instant Responses

Answer customer questions immediately with accurate, contextual responses - even outside business hours.

Lead Capture

Qualify prospects through conversational questionnaires and capture contact details for follow-up.

Appointment Booking

Accept booking requests directly in WhatsApp and confirm against your calendar availability.

Order Updates

Send order status, delivery updates, and tracking information proactively via WhatsApp.

Escalation Rules

Route complex queries to the right team member when the agent reaches its configured boundaries.

Bilingual Chat

Converse naturally in Arabic and English with automatic language handling.

FAQ

Can it handle media messages?

The agent can process text messages and respond with text. Media handling depends on your WhatsApp Business API configuration.

What happens outside business hours?

The agent responds 24/7. For queries that need human attention, it captures details and queues them for your team's next available hours.

Is it compliant with WhatsApp policies?

We configure for compliant business use cases only. Unsolicited messaging and spam are not supported.

Automate your WhatsApp support

Set up an AI agent for WhatsApp customer service.